Resources
Case Studies
Redesigning the Australian Digital Health Agency’s Operating Model
ArticleThe Challenge The Australian Digital Health Agency (ADHA) delivers digital healthcare systems and the national digital health strategy for...
Aligning the Catholic Education Archdiocese of Canberra Goulburn’s Strategy and Initiatives to Optimise the Value Delivered to Schools
ArticleThe Challenge Realigning CECG’s Business and Operating Model to optimise the value delivered to the customer In 2018, the Catholic Education...
AFMA Data Strategy Feasibility Exercise
ArticleThe Challenge In February 2020, the Australian Fisheries Management Authority (AFMA) initiated a feasibility exercise to understand the...
A Baseline Business Architecture for the Office of the Registrar of Indigenous Corporations
ArticleThe Challenge The Office of the Registrar of Indigenous Corporations (ORIC) is the regulator of indigenous corporations. ORIC’s vision,...
Establishing the Digital Transformation Agency’s new Digital Investment Management Office (DIMO)
ArticleThe Challenge The Digital Transformation Agency (DTA) was tasked with setting up a Digital Investment Management Office (DIMO) following a...
Delivering the Department of the Prime Minister and Cabinet’s Intranet Redesign
ArticleThe Challenge The Department of the Prime Minister and Cabinet required the development of a new intranet to uplift knowledge management,...
Articles & Podcasts
How Business Architecture and Customer Experience Design Work Together
PodcastEvolve&Amplify's Krishan Jogia and Fran Mether share their unique perspective on the nexus between business architecture and CX with global...
Evolving the CX practitioner: The skills and mindset of the new CX Architect
Article3 MINUTE READ We all understand the critical importance of focusing on and improving the customer experience (CX) of any organisation. But...