by James McPhillips | Dec 20, 2020 | Articles
Article Evolving the CX practitioner: The skills and mindset of the new CX Architect 3 MINUTE READ We all understand the critical importance of focusing on and improving the customer experience (CX) of any organisation. But all too often organisations fail to truly...
by James McPhillips | Dec 10, 2020 | Work
Article Aligning the Catholic Education Archdiocese of Canberra Goulburn’s Strategy and Initiatives to Optimise the Value Delivered to Schools The Challenge Realigning CECG’s Business and Operating Model to optimise the value delivered to the customer In 2018, the...
by James McPhillips | Sep 10, 2020 | Work
Article AFMA Data Strategy Feasibility Exercise The Challenge In February 2020, the Australian Fisheries Management Authority (AFMA) initiated a feasibility exercise to understand the benefits of designing and implementing a data strategy. The vision of the data...
by James McPhillips | Sep 3, 2019 | Work
Article A Baseline Business Architecture for the Office of the Registrar of Indigenous Corporations The Challenge The Office of the Registrar of Indigenous Corporations (ORIC) is the regulator of indigenous corporations. ORIC’s vision, however, is to shift the...
by James McPhillips | Jun 20, 2019 | Work
Article Establishing the Digital Transformation Agency’s new Digital Investment Management Office (DIMO) The Challenge The Digital Transformation Agency (DTA) was tasked with setting up a Digital Investment Management Office (DIMO) following a ministerial...
Recent Comments