by James McPhillips | Dec 20, 2020 | Articles
Article Evolving the CX practitioner: The skills and mindset of the new CX Architect 3 MINUTE READ We all understand the critical importance of focusing on and improving the customer experience (CX) of any organisation. But all too often organisations fail to truly...
by James McPhillips | Jun 20, 2019 | Work
Article Establishing the Digital Transformation Agency’s new Digital Investment Management Office (DIMO) The Challenge The Digital Transformation Agency (DTA) was tasked with setting up a Digital Investment Management Office (DIMO) following a ministerial...
Recent Comments