Enabling Toyota Finance Australia to achieve strategic alignment and operational excellence

We were engaged by Toyota Finance Australia (TFA) to design the roadmap required to design and implement a measurable organisational capability model to improve strategic planning and achieve operational excellence.

The Challenge 

Founded in 1982, TFA is Australia’s leading automotive financier with over 30-years of experience in the market. A trailblazer within the worldwide Toyota Financial Services Group, the business operates through an extensive network of regional offices and business areas.

TFA is a complex organisation that operates multiple lines of business in tandem. The challenge comes when aligning strategic approaches across a multi-channel business. Evolve&Amplify was engaged to generate a roadmap that details the design and implementation of a measurable organisational capability model to build upon the business’ strategic planning abilities. The key driver of the engagement was to identify the needs of internal stakeholders that would benefit from additional views of the TFA business and to define options to assist TFA in improving their approach to strategic planning.

The Approach

We conducted interviews and workshops with internal stakeholders to understand TFAs’ existing strategic planning methodology and how adopting a human-centric business architecture approach might improve their business performance. Insights from the analysis highlighted that each business area conducted strategic planning in different ways. We were able to demonstrate how a capability driven approach would provide a holistic picture of the organisation and an evidence base to derive strategic objectives.

The Outcome

Eight themes were identified throughout the engagement, these were used to propose various approaches to uplift TFA’s strategic planning capability. These options were overlayed with a change impact matrix to demonstrate the complexity of each approach. The next phase of the engagement will develop and deliver a measurable organisational capability model that will improve strategic planning and achieve operational excellence. Alongside this initiative, several design artefacts will be produced to represent the voice of the customer.